Refund policy

RETURN AND REFUND POLICY

We want you to be pleased with your purchase from Gordon Bruce Fine Art. This policy applies to customers worldwide. Nothing in this policy limits any consumer rights you may have under the laws of the country or state where you live.

RETURNS

To request a return, please contact us at gordonbruceart@hotmail.com within 14 days of receiving your order. After notifying us, you must return the item within the following 14 days.

Please do not send an item back without contacting us first. We will provide return instructions and the appropriate return address.

To qualify for a change-of-mind return, the item must be returned in the same condition in which it was received, with its original packaging where reasonably possible. You will also need to provide your receipt or other proof of purchase.

Customers are responsible for the cost and safe delivery of change-of-mind returns. We strongly recommend using a tracked and adequately insured delivery service, particularly when returning original artwork. We cannot be responsible for a return that is lost or damaged before it reaches us.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if the item is damaged, faulty, misdescribed or if you receive the wrong item.

Please retain the item and all packaging and provide clear photographs of the item, packaging and delivery label. We will assess the issue and arrange an appropriate remedy. Where an item is confirmed to be damaged, faulty, misdescribed or supplied incorrectly, we will cover reasonable return-delivery costs where a return is required.

ORIGINAL ARTWORK AND PRINTS

Non-personalised original artwork and standard prints may be returned under the conditions stated above.

Because artwork should be returned safely, it must be securely repackaged to protect it during transit. The customer may be responsible for any reduction in value caused by unnecessary handling or inadequate return packaging, where permitted by law.

COMMISSIONS AND PERSONALISED ITEMS

We cannot accept change-of-mind returns for commissioned, custom-made or personalised artwork created to the customer’s specifications.

This exception does not affect your rights if the item is damaged, faulty, misdescribed or does not conform to the agreed commission details.

SALE ITEMS AND GIFT CARDS

Sale items may be returned under the same conditions as other eligible items.

Gift cards cannot normally be returned or exchanged for cash, except where required by applicable law.

EXCHANGES

We do not offer direct exchanges. If you would like a different eligible item, please request a return and place a separate order for the new item.

REFUNDS

We will notify you after receiving and inspecting your return and confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. We will process the refund without undue delay and, where UK cancellation rights apply, no later than 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever occurs first.

Your bank or card provider may require additional time to show the refund in your account.

For eligible UK change-of-mind cancellations, we will also refund the cost of our least-expensive standard outward delivery option. Any additional amount paid for express, premium or upgraded delivery is not refundable unless required by law.

For voluntary change-of-mind returns from countries where reimbursement of the original delivery charge is not legally required, the original delivery charge is non-refundable.

CANCELLATION RIGHTS

Customers in the United Kingdom generally have the right to cancel an eligible online order by notifying us within 14 days after delivery, without giving a reason. After notifying us, the goods must normally be returned within a further 14 days.

Customers in the European Union or European Economic Area may have similar statutory cancellation rights under their local laws.

Customers in the United States and other countries may have additional rights under applicable federal, state, national or local laws. Nothing in this policy excludes rights that cannot legally be excluded.

CONTACT

To request a return or ask a question about this policy, contact:

Gordon Bruce Fine Art
Email: gordonbruceart@hotmail.com