Shipping policy

SHIPPING POLICY

Last updated: 16 August 2026

Order Processing

We carefully prepare and package every order before dispatch.

Estimated processing times are:

  • Original paintings: normally 2–5 business days

  • Canvas prints, art prints and other made-to-order products: normally 2–7 business days

  • Commissioned artwork: according to the timescale agreed with the customer

Processing times are separate from delivery times. During busy periods, public holidays or unusually high demand, preparation may take slightly longer. We will contact you if a significant delay is expected.

Shipping Charges

Many original paintings include free delivery. Where free delivery applies, this will be stated on the product page or shown at checkout.

Canvas prints, art prints and other made-to-order products may have a delivery charge. These products may be produced and dispatched by one of our fulfilment partners, including Printful.

Any applicable shipping charge will be clearly displayed at checkout before payment is completed. Customers will not be charged an additional shipping fee by Gordon Bruce Fine Art after placing an order unless a change is requested and agreed.

Estimated Delivery Times

After dispatch, estimated delivery times are generally:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • United States and Canada: 5–12 business days

  • Other international destinations: 7–20 business days

These are estimates rather than guaranteed delivery dates. Remote locations, customs inspections, severe weather, carrier disruption and other circumstances outside our reasonable control may cause delays.

Made-to-order products may be produced at a fulfilment centre closer to the customer. If an order contains multiple products, they may be produced or dispatched separately and may arrive in different parcels.

Tracking

Tracking is provided for most orders. When tracking is available, the tracking details will be sent to the email address supplied with the order after dispatch.

Tracking information may take a short time to become active after the carrier receives the parcel.

Some smaller or destination-specific services may provide limited tracking. If you have not received tracking information or have questions about a delivery, please contact us at gordonbruceart@hotmail.com.

Packaging and Insurance

Original paintings are carefully and securely packaged to protect them during transit. Appropriate tracked and insured services are normally used for valuable original artwork.

Please retain all packaging until you have inspected your order and are satisfied that it has arrived safely.

Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, brokerage charges or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility. Gordon Bruce Fine Art cannot control these charges or predict their amount.

Customs processing may delay an international delivery. Customers are responsible for supplying any information required by their local customs authority or delivery carrier.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has entered production or been dispatched.

Additional shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or a refused delivery may be charged to the customer where permitted by law. This does not apply where the delivery problem was caused by us or the carrier acting on our behalf.

Delayed or Missing Orders

If tracking has not updated for several days or an order has not arrived within a reasonable time after the estimated delivery period, please contact us at gordonbruceart@hotmail.com.

We will investigate with the carrier or fulfilment provider and keep you informed. Please do not assume that an international parcel is lost while it is undergoing customs processing.

Where we arrange delivery to a consumer, the order remains at our risk until it is delivered to the customer or another person identified by the customer to receive it, except where the customer independently appoints a carrier not offered by us.

Damaged Orders

Please inspect your order as soon as it arrives.

If it is damaged during delivery, contact us as soon as possible at gordonbruceart@hotmail.com. Include:

  • Your order number

  • Photographs of the damaged item

  • Photographs of the outer and inner packaging

  • A photograph of the delivery label

Please retain the item and all packaging while we investigate. We will arrange an appropriate replacement, repair or refund in accordance with your legal rights and our Return and Refund Policy.

Returns

Shipping arrangements and costs for returns are explained in our Return and Refund Policy, available through the website footer.

Contact

For questions about shipping or an existing delivery, contact:

Gordon Bruce Fine Art
Email: gordonbruceart@hotmail.com
63 Springhill Road
Aberdeen
AB16 6QJ
United Kingdom